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PART ONE ELEMENTARY ENGLISH100 基础英语100句3

UNITⅠ Greetings and Getting Acquainted(问候及结识)3

UNITⅡ Telephone Manners(电话用语)8

UNITⅢ Offering and Asking for Help(提供和请求帮助)13

UNITⅣ Extending and Responding to Apology and Gratitude(道歉及道谢)17

UNITⅤ Wishes,Congratulations and Consolations(祝愿、祝贺及安慰)22

UNITⅥ Invitations and Appointments(邀请与约会)27

UNITⅦ Giving Advice and Suggestions(忠告与建议)33

UNITⅧ Persuasion,Agreement and Disagreement(劝说，同意及不同意)38

UNITⅨ Asking and Showing Directions(问路及指路)42

UNITⅩ Bidding Goodbye(道别)47

PART TWO ENGLISH 100 FOR SECRETARIAL STAFF 文秘人员英语100句53

UNITⅠ Receiving Visitors(接待访客)53

UNITⅡ Taking Messages(记录口信)59

UNITⅢ Making Appointements(安排约会)65

UNITⅣ Dealing with the Office Routine(处理日常事务)71

UNITⅤ Job Interviews(求职面试)78

UNITⅥ Using the Telephone(接打电话)85

UNITⅦ Planning a Business Trip(计划商务旅行)91

UNITⅧ Arranging Conferences(安排会议)98

UNITⅨ Interpreting at Conferences(会议翻译)104

UNITⅩ Making Suggestions(提出建议)109

PART THREE ENGLISH 100 FOR TAXI/BUS DRIVERS 出租车(公交车)司机英语100句117

UNITⅠ Taking Taxi Orders(接受订车)117

UNITⅡ Get in,Please(扬招上车)123

UNITⅢ Ready to Start(准备出发)129

UNITⅣ On the Way(行车途中)135

UNITⅤ Traffic Jam(交通堵塞)142

UNITⅥ Introducing the Attractions(旅游介绍)148

UNITⅦ Tackling Emergencies(处理意外)155

UNITⅧ Charging the Fare(收取车费)161

UNITⅨ Bidding Goodbye(到站送客)168

UNITⅩ On the Bus(公交车上)174

PART FOUR ENGLISH 100 FOR HOTEL STAFF 宾馆员工英语100句183

UNITⅠ Taking Room Reservations(接受订房)183

UNITⅡ At the Reception Desk(在接待处)190

UNITⅢ Bell Service(应接服务)197

UNITⅣ The Business Center and the Central Switchboard(商务中心及总机服务)203

UNITⅤ Foreign Currency Exchange(外币兑换)210

UNITⅥ Housekeeping(Ⅰ)(客房服务(一))215

UNITⅦ Housekeeping(Ⅱ)(客房服务(二))221

UNITⅧ At the Hotel s Restaurant,Shopping Arcade,and Gym(在宾馆的餐厅、商场及健身房)227

UNITⅨ Settling Complaints(解决投诉)233

UNITⅩ At the Cashier s Desk(在收银处)239

PART FIVE ENGLISH 100 FOR SHOP ASSISTANTS 营业员英语100句247

UNITⅠ General Work Procedures(工作规范)247

UNITⅡ At the Foodstuff Counter(在食品部)252

UNITⅢ At the Pharmacy Counter(在药材柜)258

UNITⅣ At the Art and Craft Department(Ⅰ)(在工艺美术品部(一))264

UNITⅤ At the Art and Craft Department(Ⅱ)(在工艺美术品部(二))270

UNITⅥ At the Textile and the Knitting-Wool Department(在纺织品和毛线部)277

UNITⅦ At the Garment Department(在服装部)284

UNITⅧ At the Cultural and Recreational Department(在文化娱乐部)290

UNITⅨ At the Cosmetics Department(在化妆品部)296

UNITⅩ At the Bazaar(在小商品市场)301

PART SIX ENGLISH 100 FOR RESTAURANT WAITERS 餐馆服务员英语100句309

UNITⅠ Seating the Diners(迎宾就坐)309

UNITⅡ Taking Orders for Chinese Cuisine(听点中菜)316

UNITⅢ Taking Orders for Western Cuisine(听点西餐)322

UNITⅣ Serving the Dishes(宴席上菜)328

UNITⅤ Celebrations(喜庆活动)333

UNITⅥ Chinese Breakfast(中式早餐)339

UNITⅦ Western Breakfast(西式早餐)346

UNITⅧ Settling Complaints(处理投诉)353

UNITⅨ At a Bar(酒吧服务)360

UNITⅩ Accepting the Payment(接受付款)366

PART SEVEN ENGLISH 100 FOR BEAUTY PARLOR AND CLUB STAFF 美容康乐业从业者英语100句373

UNITⅠ Deep Face-Cleansing(皮肤清洁)373

UNITⅡ The Make-up(Ⅰ)(化妆(一))380

UNITⅢ The Make-up(Ⅱ)(化妆(二))386

UNITⅣ Hair Setting(理发)393

UNITⅤ Hair Perm for Ladies(女士烫发)399

UNITⅥ Hair Cutting for Men(男士理发)405

UNITⅦ Our Recreational Club(康乐总汇)410

UNITⅧ Sauna Bath and Swimming(桑拿浴与游泳)416

UNITⅨ Bowling,Gongfu and Others(保龄球、功夫及其他)422

UNITⅩ Singing and Dancing(音乐歌舞)428

PART EIGHT ENGLISH 100 FOR PROPERTY MANAGEMENT CLERKS 物业管理员英语100句437

UNITⅠ Lease(Ⅰ)(租赁(一))437

UNITⅡ Lease(Ⅱ)(租赁(二))443

UNITⅢ Recreational Facilities(娱乐设施)450

UNITⅣ Premises Facilities(房屋设施)457

UNITⅤ Move-in Procedures(入住手续)464

UNITⅥ Premise Maintenance(物业维修)471

UNITⅦ Service Center(服务中心)477

UNITⅧ Convenient Store(方便店)484

UNITⅨ Wishes,Congratulations and Consolations(祝愿、祝贺与安慰)489

UNITⅩ Settling Complaints(处理投诉)494