饭店情景英语 修订版PDF|Epub|txt|kindle电子书版本网盘下载

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PARTⅠ THE FRONT OFFICE 前厅1

INTRODUCTION（导言）1

The Manager s Remarks（经理的话）1

UNIT 1 Room Reservations（预订客房）5

1-1 A Long Distance Call Reservation（长途电话预订）5

1-2 A Group Reservation（团体预订）6

1-3 A Face-to -Face Reservation（门市预订）7

Function Study：Connecting Telephone Calls（电话接线）11

Structure Study：will be+doing sth．（将来进行时）11

Exercises（练习）14

UNIT 2 At the Reception Desk（接待处）20

2-1 Registration（登记住宿）20

2-2 Receiving a Walk-in Guest（接待过路客人）21

2-3 Extending the Stay（续住）22

Structure Study：to be going to do sth．（一般将来时）26

Function Study：Greetings and Getting Acquainted（招呼与结识）26

Exercises（练习）28

3-1 Introducing Hotel Services（介绍饭店服务）33

UNIT 3 The Bellman（应接服务员）33

3-2 About Slow Delivery of Baggage（抱怨行李运送得太慢）34

3-3 Ticket-Booking Service（订票）35

Structure Study：Let me．．． Please don t．．．（祈使句）38

How．．．! What a ．．．.!（感叹句）38

Function Study：Offering Help（提供帮助）40

Exercises（练习）41

UNIT 4 At the Information Desk（问讯处）45

4-1 Mail Service（邮寄服务）45

4-2 Introducing Some Scenic Spots（介绍景点）46

4-3 Showing the Way（指明方向）47

Structure Study：Have you．．．yet？（现在完成时）50

Function Study：Showing Directions（指明方向）51

Exercises（练习）52

UNIT 5 The Cashier（出纳员）57

5-1 Foreign Currency Exchange（兑换外币）57

5-2 Checking Out（结账）58

5-3 Mis-calculation（算账出错）59

Structure Study：We hope that．．．（宾语从句）62

Function Study：Bidding Farewell（道别）63

Exercises（练习）64

UNIT 6 Settling Guests Complaints（处理投诉）68

6-1 Changing a Room（换房）68

6-2 At the Lost and Found Desk（失物招领处）69

6-3 Charging More（加收房费）70

He told me（that）he．．．（间接引语）73

Structure Study：He said（that）he．．．73

Function Study：Answering Complaints（答复投诉）74

Exercises（练习）75

UNIT 7 The Business Center and the General Switchboard（商务中心和总机）79

7-1 Introducing the Services of the Business Center（介绍商务中心服务项目）79

7-2 About the Fax Service（关于传真服务）80

7-3 Dealing with the Telephone Problem（处理电话问题）80

Structure Study：Usage of Tenses（时态用法比较）84

Function Study：Expressing“Declining”（表示“谢绝”）86

Exercises（练习）87

CONSOLIDATION（复习）92

PARTⅡ THE HOUSEKEEPING DEPARTMENT 房务部99

INTRODUCTION（导言）99

The Manager s Remarks（经理的话）99

UNIT 1 Guiding the Guests to Their Rooms（引客进房）104

1-1 Recognizing the Guests（迎接新客）104

1-2 About the Room Facilities（介绍房间设施）105

1-3 About the Hotel Services（介绍服务项目）106

Structure Study：more．．．than/the most．．．（形容词和副词的比较级和最高级）109

Function Study：Imparting and Reporting Factual Information（陈述和转述事实）111

Exercises（练习）112

UNIT 2 Chamber Service（客房服务）116

2-1 Making Up the Room（收拾房间）116

2-2 Cleaning the Room（打扫客房）117

2-3 The Turn-down Service（做晚床）118

Structure Study：to have/get sth．done（使役动词）120

Function Study：Promising（许诺）121

Exercises（练习）122

UNIT 3 Special Services（特别服务）124

3-1 Buying Things on Request（代客人购物）124

3-2 About Room Service（客房用餐服务）125

3-3 At Tea Time（茶点时间）126

Structure Study：．．．or．．．？（选择问句）128

Function Study：Expressing and Responding to Gratitude（表示和回答感谢）128

Exercises（练习）130

4-1 Explaining How to Get the Service（介绍洗衣服务）133

UNIT 4 Laundry Service（洗衣服务）133

4-2 Suggesting Express Service（建议快洗服务）134

4-3 “Honesty Is the Best Policy．”（诚实至上）135

Structure Study：be+done（被动语态）138

Function Study：Expressing Obligation（责任）139

Exercises（练习）140

UNIT 5 Miscellaneous Services（多项服务）143

5-1 Providing Something Extra on Request（提供额外用品）143

5-2 About Baby-Sitting Service（托婴服务）144

5-3 Dealing with Emergency（处理紧急情况）145

Structure Study：It s．．．for sb．To do sth．（先行词it）148

It s．．．that（who，whom）．．．（强调型句型中的it）148

Function Study：Sympathizing（同情）149

Exercises（练习）150

UNIT 6 Wake-up Call Service（唤醒服务）153

6-1 Explaining Time Differences（解释时差）153

6-2 A Morning Call（叫早电话）154

6-3 Leaving the Hotel（离店）155

Structure Study：You re．．．，aren t you？（反意问句）159

Function Study：Giving Explanation（解释）160

Exercises（练习）160

UNIT 7 The Maintenance Service in the Guest Rooms（客房内各种维修服务）164

7-1 Repairing the TV Set（修理电视机）164

7-2 Showing How to Use Certain Facilities（演示如何使用房内设施）165

7-3 Solving the Mini-Bar Problem（解决小冰箱的问题）166

Structure Study：Adverbial Clause（定语从句）169

Function Study：Expressing Agreeing and Disagreeing（同意及不同意）170

Exercises（练习）171

CONSOLIDATION（复习）177

PART Ⅲ FOOD AND BEVERAGE DEPARTMENT 餐饮部183

INTRODUCTION（导言）183

The Manager s Remarks（经理的话）183

UNIT 1 At the Bar（酒吧）189

1-1 Shanghai Cocktail（上海鸡尾酒）189

1-2 Chinese and Foreign Wines（中外酒类）190

1-3 Passing on a Message（传递口信）191

Structure Study：．．．what to do（带疑问词的不定式结构）194

Function Study：Stating Preference（抉择）195

Exercises（练习）196

UNIT 2 Seating the Diners（顾客就座）199

2-1 A Reservation Call（预订电话）199

2-2 Receiving the Diners（接待顾客）200

2-3 A Complaint About the Dining Room（投诉餐厅）201

Structure Study：may，might，could，can t，must have done（情态动词）203

Function Study：Asking for Repetition（请求复述）204

Exercises（练习）205

UNIT 3 Taking Orders（点菜）208

3-1 Helping to Order Dishes（帮助点菜）208

3-2 Chinese Food（中国菜）209

3-3 Wine Orders（点酒）210

Structure Study：who，whom，whose，which，that，when，where（定语从句）213

Function Study：Making Suggestions（建议）215

Exercises（练习）216

4-1 Misserving（上错菜）221

UNIT 4 Serving Dishes（上菜）221

4-2 Normal Service for a Chinese Banquet（中式宴会的正规服务）222

4-3 Offering Room Service（提供客房内用餐服务）223

Structure Study：if．．．（真实条件从句和非真实条件从句）226

Function Study：Apologizing（道歉）227

Exercises（练习）228

UNIT 5 Birthday Party（生日晚会）231

5-1 Going to a Chinese Birthday Party（参加中式生日宴会）231

5-2 The Longevity Noodles（长寿面）232

5-3 Birthday Cake（生日蛋糕）233

Structure Study：What．．．is．．．（what从句）236

Function Study：Expressing Wishes and Congratulations（祝愿和庆贺）237

Exercises（练习）238

UNIT 6 Ways of Paying（付款方式）242

6-1 Signing the Bill（签账单）242

6-2 Paying with Credit Card（用信用卡来付账）243

6-3 How to Pay for a Dinner Party of 200 People（200人宴会如何结算）244

Structure Study：v-ing（动名词和现在分词）247

Function Study：Asking for Opinions（征求意见）248

Exercises（练习）249

UNIT 7 Western Food and Buffet（西餐及自助餐）253

7-1 Western Breakfast（西式早餐）253

7-2 Dinner à la Carte（零点服务）254

7-3 Buffet（自助餐）255

Structure Study：Mood and Subjunctive Mood（语气和虚拟语气的用法）257

Function Study：Asking About Preference（询问喜欢什么）258

Exercises（练习）259

CONSOLIDATION（复习）263

PART Ⅳ SHOPPING ARCADE 商场部271

INTRODUCTION（导言）271

The Manager s Remarks（经理的话）271

UNIT 1 At the Tourist Souvenir Department（在旅游纪念品部）275

1-1 Greeting Customers（招呼顾客）275

1-2 Recommending a Toy（推荐玩具）276

1-3 Testing the Quality（检测质量）277

Structure Study：v-ed（过去分词）280

Function Study：Recommending（推荐）281

Exercises（练习）282

UNIT 2 At the Textile and Knitwear Department（在纺织品部）289

2-1 Talking About Fashion（谈论时装款式）289

2-2 Choosing Colorful Silk Fabrics（挑选彩色丝绸面料）290

2-3 “The Great Wall Is Very Close to Me．”（“长城近在咫尺”）291

Structure Study：will have done（将来完成时）295

Function Study：Making Business Appointments（业务约会）296

Exercises（练习）297

Function Study：Refusing（拒绝）300

UNIT 3 At the Arts and Crafts Department（在工艺品部）302

3-1 Correcting Errors（纠正错误）302

3-2 Holding One-Price Policy（坚持货无二价方针）303

3-3 Cooling Off a Persistent Guest（摆脱客人纠缠）304

Structure Study：Parenthesis（插入语）308

Exercises（练习）310

UNIT 4 At the Pharmacy and Foodstuff Counter（在药品和食品柜台）316

4-1 Persuading the Customer to Buy（说服客人买东西）316

4-2 Handling Difficult Situations（应付困难局面）317

4-3 Wrapping the Goods（包装货物）318

Structure Study：Ellipsis（省略）321

Function Study：Stating Cautions and Prohibitions（告诫和禁止）323

Exercises（练习）324

UNIT 5 At the Chinese Seal Cutting，Paintings and Stationery Counters（在刻印、绘画和文具柜台）329

5-1 Making a Symbol of Love（爱的象征）329

5-2 Bringing Up a Better Understanding of Chinese Culture（深入了解中国文化）331

5-3 Ancient Culture and New Skills（古文化与新手艺）332

Structure Study：Inversion（倒装）335

Function Study：Expressing Possibility（表达可能性）336

Exercises（练习）338

UNIT 6 At the Cashier s Counter，etc．（在账台等）343

6-1 Talking About Sizes（谈论尺码）343

6-2 Showing by Comparison（货比货）344

6-3 At the Cashier s Counter（在账台）346

Structure Study：Preposition（介词）350

Function Study：Hesitating（犹豫）354

Exercises（练习）355

7-1 At the Audio-Visual Product Counter（在音像制品柜）362

UNIT 7 At the Cultural and Recreational Articles Department（在文化娱乐部）362

7-2 At the Book Counter（在图书柜）363

7-3 At the Penjing（Potted Landscape）Counter（在盆景柜）364

Structure Study：Absolute Construction（独立结构）367

Function Study：Expressing Liking and Disliking（喜欢和不喜欢）367

Exercises（练习）368

CONSOLIDATION（复习）373

The General Manager s Remarks（总经理的话）383

PART Ⅴ HOTEL MANAGEMENT 饭店管理383

INTRODUCTION（导言）383

UNIT 1 Hosting Guests（招待宾客）387

1-1 General Manager s Welcoming Speech（总经理的欢迎辞）387

1-2 Congratulating a Guest on Her Birthday（祝贺客人生日）388

1-3 PR Manager s Farewell Speech（公关部经理的告别辞）389

Structure Study：“could”and“would”（情态动词could和would之比较）392

Function Study：Representing Someone or a Group（代表个人或团体）393

Exercises（练习）394

2-1 Making an Appointment（约会）399

UNIT 2 Sales Promotion（推销）399

2-2 Talking About Hotel Reservations（洽谈饭店预订事宜）400

2-3 Negotiating on Terms（谈判条款）401

Structure Study：“have to”and“must”（情态动词have to和must之比较）406

Function Study：Negotiating（谈判）407

Exercises（练习）408

UNIT 3 Public Relations（公共关系）414

3-1 Arranging for a Convention（安排会议）414

3-2 Offering Special Services（提供特别服务）416

3-3 Soliciting Comments and Suggestions（收集意见和建议）418

Structure Study：Compound and Complex Sentences（并列句和复合句）422

Function Study：Introducing People（社交介绍）423

Exercises（练习）424

UNIT 4 Settling Complaints（解决投诉）429

4-1 Dealing with a Difficult Guest（与执拗的客人打交道）429

4-2 Handling a Complaint About Restaurant Service（处理对餐厅服务的投诉）430

4-3 Handling a Complaint About Room Reservation（处理对客房预定的投诉）431

Structure Study：have sb．do sth．（让某人做某事）435

Function Study：Giving Explanations in Settling Complaints（解决投诉时应作解释）436

Exercises（练习）437

UNIT 5 Dealing with Special Problems（应付特殊问题）442

5-1 Claiming for Damage and Loss（索赔）442

5-2 Discovering a Forged Bank Note（发现伪钞）443

5-3 Dealing with Violation of Hotel Regulations（处理违反饭店规章的事件）444

Structure Study：Subordinate Clauses（从句小结）447

Exercises（练习）449

Function Study：Politely Negating（委婉的否定）449

UNIT 6 Interview and Orientation（面试和迎新培训）455

6-1 Interview（面试）455

6-2 Security（安全保卫）456

6-3 Orientation（迎新培训）457

Structure Study：Definite Article“the”（定冠词“the”）461

Function Study：Politely Asking for Information or Consent（有礼貌地询问情况或征得同意）463

Exercises（练习）464

UNIT 7 At the Manager s Office（经理办公室）469

7-1 Morning Briefing（早晨例会）469

7-2 Arranging for an Exhibition（安排展览会）470

7-3 Employee Motivation（调动员工积极性）471

Structure Study：Non-Finite Verbs（非谓语动词）475

Function Study：Presiding a Meeting and Wishing People Success（主持会议和祝愿成功）477

Exercises（练习）478

CONSOLIDATION（复习）481

1．Courtesy English（通用礼貌英语）489

Elementary English for Hotel Staff and Management（饭店员工、干部用基础英语100句）489

APPENDIX I489

2．For Hotel Staff（饭店员工用）493

3．For Hotel Management（饭店干部用）494

4．For Hotel Shops（商场员工用）496

APPENDIX Ⅱ499

Useful Words and Expressions for Hotel Services（饭店服务常用词语）499

1．At the Beauty Center（在美容中心）499

2．At the Fitness Center（在健身中心）500

3．Common Abbreviations for Hotel Business Terminology（饭店业通用缩略语）502

APPENDIX Ⅲ505

Menus of Chinese and Western Cuisines（中西菜谱举例）505

1．Guangdong Cuisine（粤菜）505

2．Sichuan Cuisine（川菜）505

3．French Cuisine（法国菜式）506

4．Japanese Cuisine（日本菜式）507

APPENDIX Ⅳ509

Hotel Organization Chart（饭店机构表）509