饭店工作英语PDF|Epub|txt|kindle电子书版本网盘下载

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Grade Ⅰ (Preliminary)初级英语3

第一单元 打招呼及送行3

第二单元 询问公共场所10

第三单元 请客人等候以及提出帮助19

第四单元 打电话24

第五单元 祝贺及感谢27

第六单元 要求及投诉29

第七单元 同情与关心32

第八单元 爱好与满意34

第九单元 在银行37

第一部分 银行开户37

第二部分 询问存款38

第三部分 询问储蓄38

第四部分 要求兑换钱39

第十单元 在海关43

第一部分 在海关43

第二部分 有东西要报关吗44

第三部分 为电脑缴税44

第四部分 办理海关手续45

第十一单元 在邮局48

第一部分 寄信48

第二部分 寄信49

第三部分 寄包裹50

第四部分 寄钱51

第十二单元 在医院55

第一部分 着医生55

第二部分 犯胃病56

第三部分 与医生约诊57

第四部分 买药58

第十三单元 旅行61

第一部分 在飞机上61

第二部分 乘火车旅行62

第三部分 乘公共汽车旅行63

第四部分 乘出租汽车64

第十四单元 电信67

第一部分 打长途电话67

第二部分 国际互联网68

第三部分 谈论电信68

第四部分 电子商务69

English Test at Preliminary Level73

Grade Ⅱ(Intermediate)中级英语83

Front Office83

Unit One At the Airport83

Part One Meeting the Guest83

Part Two Recognizing a Tour Group84

Part Three A Brief Welcome Speech85

Unit Two Room Reservations93

Part One Accepting Reservations93

Part Two Fully Booked94

Part Three Canceling a Reservation95

Unit Three Bellman105

Part One Greeting a Guest on Arrival105

Part Two Introducing Hotel Facilities105

Part Three Baggage Delivery107

Part Four Hiring a Taxi108

Unit Four Reception and Check-in116

Part One Checking in a Guest with Reservation116

Part Two Checking in a Walk-in Guest117

Part Three Changing a Room118

Part Four Extending the Stay119

Unit Five At the Information Desk127

Part One Asking the Way127

Part Two Arranging a Tour Bus128

Part Three City Tour130

Part Four Leaving a Message130

Unit Six Sales Promotions138

Part One Talking about Hotel Reservations138

Part Two Negotiating on Terms139

Part Three Persuasive Talks140

Unit Seven Public Relations149

Part One Soliciting Comments and Suggestions149

Part Two Arranging a News Conference150

Unit Eight Front Cashier160

Part One Checking Out160

Part Two A Miscalculation161

Part Three Foreign Currency Exchange162

Unit Nine Business Center170

Part One Booking Air Tickets170

Part Two Sending a Fax171

Part Three Sending E-mails171

Part Four Explaining Time Differences172

Part Five Asking for An Interpreter173

Unit Ten Operator178

Part One A Call from Outside178

Part Two Making a Collect Call179

Part Three Wake-up Call Service180

Housekeeping188

Unit Eleven Floor Attendant188

Part One Showing a Guest to the Room188

Part Two Explaining Room Facilities189

Part Three Valuables Deposit190

Unit Twelve Chamber Service199

Part One Making up the Room199

Part Two The Turn-down Service200

Part Three Bringing Something on Request201

Unit Thirteen Laundry Service209

Part One Demanding Laundry Service209

Part Two Special Instructions210

Part Three Suggesting Express Laundry Service211

Unit Fourteen Miscellaneous Services220

Part One Shopping for Guests220

Part Two Baby-sitting Service221

Part Three Room Service222

Part Four Repairing the TV Set223

Unit Fifteen Dealing with Emergencies231

Part One Guest Injured231

Part Two A Sick Guest232

Part Three A Small Fire233

Food＆Beverage240

Unit Sixteen Reservations240

Part One Booking Seats240

Part Two Banquet Reservation241

Part Three Reserving a Meeting Room242

Unit Seventeen Seating Guests251

Part One Seating the Guest without a Reservation251

Part Two Seating the Guest with a Reservation251

Unit Eighteen Chinese Food Service258

Part One Chinese Food258

Part Two Chinese Restaurant Service259

Part Three Ordering Drink260

Part Four Serving the Dish261

Unit Nineteen In the Coffee Shop272

Part One At Dinner Time272

Part Two A Buffet Breakfast273

Part Three A Continental Breakfast274

Part Four An American Breakfast275

Unit Twenty At the Bar286

Part One Chinese Liquors and Wines286

Part Two Mixing Cocktail287

Unit Twenty-one Room Service295

Part One Ordering Room Service295

Part Two Sending the Room Service Order296

Unit Twenty-two Ways of Paying302

Part One Signing the Bill302

Part Two Paying with Credit Card302

Part Three Explaining the Bill303

Part Four Explaining the Credit Limit304

Unit Twenty-three Guest Complaints312

Part One Changing a Dish312

Part Two Complaining about the Dishes312

Unit Twenty-four A Birthday Party321

Shopping326

Unit Twenty-five At the Textile and Knitwear Counter326

Part One Buying Chinese Silk Fabrics326

Part Two Buying T-shirts328

Part Three Fashion329

Unit Twenty-six At the Jewelry and Crafts Counter340

Part One Recommending Traditional Chinese Crafts340

Part Two Jewelry342

Part Three Recommending Typical Chinese Toys343

Unit Twenty-seven At the Medicine and Foodstuff Department354

Part One Chinese Tea354

Part Two Chinese Medicine and Tonics355

Part Three Chinese Local Flavor Food356

Unit Twenty-eight At Chinese Arts and Stationery Department366

Part One Chinese Seal Cutting, Calligraphy and Paintings366

Part Two The Four Treasures of Study367

Part Three Packaging and Shipping369

Health and Recreation379

Unit Twenty-nine At the Health Center379

Part One Talking about Health Club Facilities379

Part Two Sauna381

Part Three At the Indoor Swimming Pool382

Unit Thirty In the Beauty Salon392

Part One At the Barber s392

Part Two A Cold Wave393

Unit Thirty-one Recreation402

Part One At the Ball Room402

Part Two Karaoke Bar404

Part Three Mahjong406

Part Four Bowling407

English Test at Intermediate Level417

Bibliography426