图书介绍
现代酒店服务英语PDF|Epub|txt|kindle电子书版本网盘下载
- 胡扬政编著 著
- 出版社： 北京：清华大学出版社
- ISBN：9787302185727
- 出版时间：2009
- 标注页数：302页
- 文件大小：28MB
- 文件页数：316页
- 主题词：饭店－商业服务－英语－高等学校：技术学校－教材
PDF下载
下载说明
现代酒店服务英语PDF格式电子书版下载
下载的文件为RAR压缩包。需要使用解压软件进行解压得到PDF格式图书。建议使用BT下载工具Free Download Manager进行下载,简称FDM(免费,没有广告,支持多平台）。本站资源全部打包为BT种子。所以需要使用专业的BT下载软件进行下载。如BitComet qBittorrent uTorrent等BT下载工具。迅雷目前由于本站不是热门资源。不推荐使用！后期资源热门了。安装了迅雷也可以迅雷进行下载！
（文件页数 要大于 标注页数，上中下等多册电子书除外）
注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具
图书目录
前台服务3
服务技能1 入住登记3
Service Conversation 1 You Are Our Guests4
Service Conversation 2 Registering a Group That Has a Reservation5
服务技能2 处理投诉和回应客人要求11
Service Conversation 3 Our Housemaid Will Bring Them to Your Room Soon11
Service Conversation 4 We Do Apologize for the Inconvenience12
客房预订部服务19
服务技能3 客房预订19
Service Conversation 5 Accepting a Reservation20
Service Conversation 6 Recommending Other Hotels20
服务技能4 预订变更26
Service Conversation 7 Changing a Reservation26
Service Conversation 8 Canceling a Reservation for the Guest27
礼宾部服务35
服务技能5 行李服务35
Service Conversation 9 Welcome to the Great Wall Hotel36
Service Conversation 10 Is it Charged or Free37
服务技能6 车辆预订服务42
Service Conversation 11 Calling a Taxi at the Hotel Gate42
Service Conversation 12 Car Reservation at the Concierge Desk43
收银台服务52
服务技能7 外币兑换52
Service Conversation 13 Changing US Dollars into Chinese yuan52
Service Conversation 14 Changing at the Airport Exchange Office53
服务技能8 结账退宿59
Service Conversation 15 Checking out in Cash59
Service Conversation 16 Checking out by Credit Card60
服务技能9 解决账单问题66
Service Conversation 17 Explaining the Bill66
Service Conversation 18 Here Is the Money You've Overpaid67
总机服务73
服务技能10 转接电话73
Service Conversation 19 Outgoing Calls73
Service Conversation 20 Incoming Calls74
服务技能11 其他服务79
Service Conversation 21 The Wake-up Call79
Service Conversation 22 Leaving the Message80
客房服务88
服务技能12 客房服务88
Service Conversation 23 May I do the Room Now88
Service Conversation 24 What Time Would You Like Me to Come Back89
服务技能13 客房送餐服务94
Service Conversation 25 Your Order will Arrive in 15 Minutes94
Service Conversation 26 Here is Your Chinese Breakfast95
服务技能14 维修服务100
Service Conversation 27 The Repairman will Come to Your Room Soon100
Service Conversation 28 Repairing the Facilities in the Bathroom101
餐厅服务109
服务技能15 餐厅预订109
Service Conversation 29 Reserving a Table on Valentine's Day109
Service Conversation 30 Book a Table by the Window110
服务技能16 餐厅迎客服务117
Service Conversation 31 Arranging One Table for the Non-reserved Guest117
Service Conversation 32 Arranging One Table for the Reserved Guest118
服务技能17 点菜服务122
Service Conversation 33 Can You Recommend Some Chinese Food122
Service Conversation 34 The Chinese Cuisine is Divided into Eight Styles123
服务技能18 上菜服务与席间服务129
Service Conversation 35 Serving the Guest during the Meal129
服务技能19 结账132
Service Conversation 36 I Forgot to Bring my Wallet with me132
Service Conversation 37 Do You Accept Credit Card133
酒吧服务141
服务技能20 常规服务141
Service Conversation 38 Serving Drinks141
服务技能21 处理投诉和醉酒客人149
Service Conversation 39 I am not Happy with the Steak149
Service Conversation 40 A Drunken Guest150
商务中心服务（一）158
服务技能22 文秘服务158
Service Conversation 41 Having the Meeting Material Copied158
Service Conversation 42 Typing of the Material159
服务技能23 收发传真服务166
Service Conversation 43 Receiving a Fax166
Service Conversation 44 Sending a Fax167
商务中心服务（二）174
服务技能24 票务服务174
Service Conversation 45 Booking Train-tickets174
Service Conversation 46 Booking Air tickets175
服务技能25 委托代办服务182
Service Conversation 47 Renting Equipment182
Service Conversation 48 Postal Expressing183
康体中心服务192
服务技能26 康体服务192
Service Conversation 49 Serving Basketball192
Service Conversation 50 Serving Bowling194
服务技能27 洗浴服务201
Service Conversation 51 Serving Sauna201
Service Conversation 52 Serving Swimming203
服务技能28 娱乐服务211
Service Conversation 53 Serving Ballroom211
Service Conversation 54 Serving Net Bar213
会展中心服务222
服务技能29 会议服务222
Service Conversation 55 Reserving the Conference on the Phone223
Service Conversation 56 Discussing the Service Details224
服务技能30 展览服务231
Service Conversation 57 Reserving an Exhibition232
Service Conversation 58 We're in an Urgent Need of Your Help233
商场部服务239
服务技能31 为客人推荐商品239
Service Conversation 59 Shopping at the Jewelry and Crafts Shop239
Service Conversation 60 Shopping at the Textile and Knitwear Shop240
服务技能32 展示商品供客人挑选247
Service Conversation 61 Shopping at the Chinese Arts and Stationery Shop247
Service Conversation 62 Shopping at the Chinese Tea Counter248
其他服务258
服务技能33 失物招领服务258
Service Conversation 63 Don't Worry,Sir258
Service Conversation 64 Claiming My Ring259
服务技能34 寄存服务264
Service Conversation 65 Luggage Depositing264
Service Conversation 66 Safety-Deposit Box265
服务技能35 旅游信息服务269
Service Conversation 67 Showing the Way269
Service Conversation 68 Booking a Tour270
服务技能36 托婴服务275
Service Conversation 69 Baby-sitting Service275
练习答案279
参考文献302